Yes, please read our exchange and refund policy before ordering. You do have 10 days to get a return or exchange. When you receive your shipment it is very important that you test your shade color FIRST. A test strip, that is also apart of your 8 piece set, will be included seperate in the main package. You simply open that part first and, check to see if the color matches your own shade. If it matches and you are satisfied then go ahead and open the main package. If it does NOT match DO NOT open or tamper the main package and please inform us via email at info@instalength.com that you would like a return or exchange. It is the senders responsibility to pay for the shipping charges, and to ensure that the package arrives safely to us. Therefore, we advise sending the package with a tracking number.