NOT LIP SERVICE. CLIENT SERVICE.
We're here. Whether you've a question before or after you've ordered your hair extensions, don't hesitate to reach out. We are here to help you 7 days a week and respond within 24 hours.
We are pleased to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with. Good news is that Instalength Hair extensions come with a tester weft packed seperated in the box, which you can take out to determine whether the color is a good match. If it isn't, please e-mail us at email@example.com to initiate your exchange and we will be more than happy to assist you further.
1. WHAT IS THE RETURN PERIOD?
We will provide a refund on unopened hair extensions within fifteen (15) days of the date that you receive your hair extensions.
2. HOW DO I MAKE A RETURN?
Easy: e-mail us at firstname.lastname@example.org and let us know your order details. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all exchange/return shipping costs. We recommend that you send your set back with a tracking option, because Instalength will not be responsible for lost packages. Note: please indicate "RETURN" on the package, otherwise the package may be returned to you.
4. HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT COLOR?
Easy: e-mail us at email@example.com and let us know your order #, as well as which shade you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
5. MAY I EXCHANGE MY INSTALENGTH HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA(Return Merchandise Authorization) facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
6. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
7. WHY ARE INSTALENGTH HAIR EXTENSIONS NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
8. HOW MAY I CONTACT YOU?
We're here. Whether you've a question before or after you've ordered your hair extensions, don't hesitate to reach out. You may contact us by e-mail at firstname.lastname@example.org. The Instalength Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you. If you wish to exchange your item(s) please follow our exchange policy here.